Terms of Sale

Quotes & Orders

Contact Customized Controls for pricing, availability, and a written quote. Please review the product descriptions, part numbers, quantities, and any stated conditions before approving an order. Let us know if you need help confirming a requirement.

Payment & Delivery

Pricing, payment arrangements, shipping charges, and applicable taxes are addressed in your quote or order documentation. Delivery estimates depend on product availability and supplier schedules. Please tell us about any required delivery date before ordering so we can review it.

Order Changes & Cancellations

Contact us as soon as possible if you need to change or cancel an order. We will review its status and explain the available options and any applicable costs before you decide how to proceed. Changes or cancellations may not be possible once products have been ordered, shipped, or placed into production.

Returns

Returns for a change of mind or customer ordering error are generally not accepted. We may consider exceptions when requested within 30 calendar days of delivery, unless different return conditions were agreed before purchase. Requests do not guarantee approval.

Discretionary returns require our written approval. Items must be unused, uninstalled, and complete with their original packaging and accessories, unless we agree otherwise. We will confirm the return destination, instructions, and any applicable shipping or restocking charges before you send an item back.

Custom-built, made-to-order, and other special-order products may have additional restrictions, which will be identified in the quote or agreed before purchase.

Damaged, Defective, or Incorrect Items

Please inspect your shipment upon receipt and contact us promptly if an item is damaged, incorrect, or appears defective. Include your order or invoice number, a description of the issue, and photographs where helpful. Retain packaging when reporting shipping damage.

We will review the issue and work with you and, where appropriate, the manufacturer or supplier to determine the appropriate resolution. Warranty coverage depends on the product and applicable terms.

The discretionary-return restrictions and 30-day request window above do not limit applicable warranty rights or remedies provided by law.

Questions or an order issue?

Email sales@CustomizedControls.com or call (800) 807-1394.